At Delino, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for products purchased through our website.
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, the item should:
Certain items may not qualify for return where prohibited by law or manufacturer restrictions.
We proudly offer free returns on eligible products within the 30-day return period.
Before returning any item, please contact our customer support team so we can provide return instructions and assist you throughout the process.
To request a return, please contact us at:
Email: contact@delino.shop
Please include the following information:
Once your request has been reviewed, we will provide detailed return instructions.
After your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.
Where appropriate, we will arrange a replacement, exchange, or another suitable resolution based on the circumstances.
If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Our support team will review your request and work with you to provide an appropriate solution.
Returns may not be accepted for:
Orders may be canceled before they have entered the shipping process.
If an order has already been processed or shipped, it may no longer be possible to cancel it. In this case, you may request a return after delivery in accordance with this policy.
Once your return has been received, please allow several business days for inspection and processing.
Refunds are issued only after the returned item has been reviewed and approved.
If additional information is required to process your return, our customer support team will contact you.
This Return & Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws.
Where local laws provide additional rights, those rights will apply.
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.
Delino
Registered Office (UK): 71-75 Shelton Street, London, England, WC2H 9JQ, United Kingdom.
United States Business Address: 423 E Commercial St, Springfield, MO 65803, United States.
Email: contact@delino.shop